SMS Privacy Policy

Overview

This SMS Privacy Policy explains how Flatface collects, uses, and protects information related to text messages sent through our SMS program.

Information We Collect

When you interact with us by text message, we may collect your mobile phone number, message content, delivery status, timestamps, opt-in and opt-out records, and related technical information needed to operate the messaging service.

How We Use SMS Information

We use SMS information to send messages you requested or agreed to receive, respond to your messages, provide service-related updates, maintain consent and opt-out records, prevent abuse, and comply with legal, carrier, and messaging platform requirements.

Consent and Opt-Out

We only send SMS messages to people who have provided consent or where otherwise permitted by law. Message frequency may vary. Message and data rates may apply.

You can opt out of SMS messages at any time by replying STOP, CANCEL, END, QUIT, UNSUBSCRIBE, STOPALL, REVOKE, or OPTOUT. After you opt out, you may receive one final confirmation message. You can reply HELP for help.

Sharing and Disclosure

We do not sell your mobile phone number, SMS opt-in data, or SMS consent status. We do not share SMS opt-in data or consent with third parties or affiliates for their own marketing or promotional purposes.

We may share SMS information with service providers who help us deliver and manage messages, including messaging platforms, carriers, hosting providers, and technical support providers. These providers may use the information only to provide services to us or as required by law.

Retention

We keep SMS information for as long as needed to operate the messaging service, maintain opt-in and opt-out records, resolve disputes, enforce our terms, and comply with legal or carrier requirements.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect SMS information. No method of transmission or storage is completely secure.

Your Choices

You may opt out of SMS messages at any time using the keywords listed above. You may also contact us to request help with SMS preferences or questions about this policy.

Changes

We may update this policy from time to time. The updated version will be posted on this page with a new "Last updated" date.

Contact

For questions about this SMS Privacy Policy, contact us at privacy@flatface.org.